Vograce Order Tracking Status Guide

Status Stage

What It Means

Action Required

Pending

Order placed; the salesman has not yet started processing it.

Wait for email notification

Processing Artwork Proof

Vograce is preparing your digital proof and cutlines. You will receive an email from @vograce.com within 2 working days.

Check email (including spam)

Please Confirm Your Artwork Proof

Your proof is ready. Click "to be confirmed proof," view your renderings, then choose "Yes" to approve or "No" to reject with modification notes.

Approve or Reject

On Production

You approved the proof. Manufacturing is active with an estimated completion date shown (estimated delivery time: xx/xx-xx/xx).

Wait for production to complete

Partial

Some items from your order have shipped. Tracking number is available.

Track shipment

Complete

All items have shipped. Full tracking number is available.

Track shipment

Fulfilled

Package has arrived at your delivery address. Order is complete.

Confirm receipt

Step

Action

Step 1

Click "to be confirmed proof" in your order status

Step 2

Click "Artwork Proof" to view your renderings

Step 3

Choose "Yes" if correct, then click "Submit"

Step 4

Choose "No" if changes needed, write reject reason, upload modification references, then click "Submit"

When You Receive Email

What It Contains

Proof processing begins

Notification that your artwork is being prepared

Proof is ready

Link to view and confirm/reject your digital proof

Production starts

Estimated delivery dates and production timeline

Order ships

Tracking number and courier information

Old System Pain Point

New System Solution

No visibility into proof stage

Clear "Processing artwork proof" status

Unclear production timeline

Estimated delivery dates shown directly

Had to email for every update

Self-service tracking in your account

Confusing shipping status

Distinct "Partial" and "Complete" labels

Uncertain arrival confirmation

"Fulfilled" status confirms delivery